Shipping and Returns Policy

Shipping Policy

Last Updated: May 12, 2025

At Mobpcom, we are committed to delivering your orders in a timely, secure, and professional manner. This Shipping Policy outlines our practices for processing and delivering products purchased on our website https://mobpcom.com.

1. Shipping Coverage

We currently ship across all regions of Oman. For international orders, please contact us directly before placing your order.

2. Order Processing Time

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed the next business day.

3. Delivery Time

Standard delivery within Muscat: 1–3 business days

Delivery to other cities in Oman: 2–5 business days

Express delivery options may be available at checkout.

4. Shipping Charges

Shipping costs are calculated at checkout based on your location, package weight, and delivery method. Free shipping may be offered during promotional periods.

5. Delivery Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and delivery details.

6. Delivery Issues

If you experience any issues with delivery or receive a damaged product, please contact our support team within 24 hours of delivery at info@mobpcom.com.

Return & Exchange Policy

Last Updated: May 12, 2025

We want you to be fully satisfied with your purchase. If for any reason you are not happy, you may request a return or exchange subject to the conditions below.

1. Return & Exchange Window

You have 14 days from the date of delivery to return or exchange your item.

2. Eligibility Requirements

• To qualify for a return or exchange, the item must be:
• In unused and original condition
• With all original packaging, accessories, and manuals
• Accompanied by a valid receipt or proof of purchase
• Items showing signs of use, damage, or missing components may not be eligible.

3. Non-Returnable Items

• Software and digital downloads
• Opened peripherals/accessories
• Customized or special-order products
• Items marked “Final Sale”

4. Refund Process

Approved returns will be refunded to your original payment method within 7 business days after the return is received and inspected.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• For store purchases, returns must be brought in-person to the original store location.

6. How to Request a Return

To initiate a return or exchange, please email info@mobpcom.com with your order number, item details, and reason for return.